Worker engagement & reporting grievances

In this course, less factual knowledge is imparted, but workers will gain an understanding of the rights and obligations of employers and employees.

For example, the subject is not how high a minimum wage is in the relevant country or province, but that the concept of the minimum wage exists.

Even if there are complaint mechanisms, this may not be understood, and hotlines are either used excessively for topics that are not relevant, or for fear of punishment, such telephone numbers are not used at all.

This course is specifically created to increase the effectiveness of complaint mechanisms, reduce employee turnover, and ensure that grievances are answered quickly to deliver benefits for all stakeholders.

Worker engagement and reporting grievances


Worker’s rights and responsibilities:

  • Fair remuneration and decent working hours
  • Work contracts
  • Overtime
  • Sick leave and holidays
  • Maternity rights and leave
  • Medical and insurance benefits
  • Wage payment
  • Additional rights
  • Discrimination
  • Freedom of association

The concept of “Grievances”:

  • What is a complaint
  • Consequences
  • Channels
  • Redressal and remediation

Communication skills:

  • Prevention of conflicts
  • Resolving conflicts