The perfect combination: digital training for the workforce and a grievance mechanism – tailored to your industry, local culture, and language.
Digital Training and an Integrated Grievance Mechanism
The ideal combination for legal compliance and measurable impact
Sustify’s training modules and a grievance mechanism complement each other perfectly:
Employees receive training on occupational health and safety, and human rights. If they then observe that regulations are being violated or rights infringed, they know where and how to reach out to an independent body.
Because: A grievance mechanism can only be effective when the workforce is properly informed and empowered to use it.
With such a system – also implemented in your supply chain – you ensure that social standards and human rights are not only known but actively upheld. You foster an open organizational culture, encourage workers to report issues, and create tangible improvements on the ground. At the same time, you meet your due diligence obligations under relevant legislation.
A phone number integrated directly into the Sustify app ensures low-threshold access to the grievance channel. The technical immutability of the number builds trust – and safeguards the integrity of the entire grievance mechanism.
Ling-Li wants to complain
Worker Ling-Li learned about fire safety regulations in the Sustify training and knows that the factory’s emergency exits must always be kept clear. This allows workers to exit the building quickly in the event of a fire. However, Ling-Li notices that her supervisor is still stacking boxes in front of the emergency exit. She doesn’t dare say anything because he is, after all, her supervisor. What now? There is a tattered notice on the bulletin board with a complaints hotline, but at first no one answers the phone – when they do, the call center agents do not think they are the right people to talk to.
